All you need to know about interworks.cloud and the cloud industry
Most industries and businesses share a common goal, to build long-lasting relationships with the customers. Working in the CSP business accelerates the necessity for a safe and trusted environment. Various billing cycles, managing subscriptions and controlling all payments, are common challenges people face in the business. Those challenges redirect the attention from the end goal.
The interworks.cloud platform provides all the necessary tools to clear out the confusion. The first step is a financial relief, reassuring that transactions are seamless, fast and secure, facilitating both sides. The complex and challenging transactional framework in the CSP business increases the need for enhanced monitoring and control.
Leverage the Credit Limit feature!
It’s a capability for the service providers to separate their customers in different segments and financial models that suit them best.
Applying credit limits can build customer loyalty, encourage clients to place larger orders, and provide a competitive advantage. You can define the amount each customer has available for spending and have overall control on each customer’s orders.
For example, your customers may consume Azure resources that they cannot afford. With the interworks.cloud Credit Control feature you can dramatically reduce any financial risks, by setting up a credit limit that meets up with the financial capabilities of each of your customers. If your customers’ credit limit is exceeded, they will be warned during checkout that the order will not be executed.
Let’s see how the credit limit works and what extra features the interworks.cloud platform offers!
When a new customer registers in the marketplace, the credit limit is by default 0 (this means that the customer can never owe you). You can either change that account’s credit limit later or create a new account in the BSS. From the billing options, you can enable the feature and set a credit limit for that customer:
The available credit is visible to the customer at any time from the Billing section in the Marketplace.
Sometimes a customer may place an order that exceeds his available credit. In that case, a message will appear in the basket, informing him about the exceeding amount. He can place the order, but it will not be executed and the services will not be activated (thus no subscriptions or invoices will be generated).
By clicking the Checkout button, the order will be submitted, and an automated email will be sent to the customer and the account manager of the customer.
An example of the email might be the following:
For customers that are not paying by default using a credit card, you can allow them ad hoc payments for increasing, when necessary, their credit limit and proceeding with the checkout of their order.
When the customer is in your Marketplace, he can make an ad hoc payment with one of the following ways:
✔ By adding a payment from the Billing section.
Underneath the “available credit” indicator, the customer can find the link for making and ad hoc payment. (This option is not available to customers with unlimited credit limit.)
✔ By adding a payment during checkout
If the customer places an order that exceeds his available credit, in basket’s first page he will have the option to make a payment for increasing his credit limit.
The Credit Limit Notification Plan is a means to schedule the dispatch of email notifications to the customer when his available credit is decreased below a specific threshold
Want to learn more? Ask for a live demo today!
Don’t forget to watch our Use Case about the Credit Limit feature. How to set it up for your customers and how are they notified when they exceed the amount with an order.