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Why is everyone talking about
New Commerce Experience?

The platform is ready to guide you on your Microsoft NCE journey! Learn how it will actually affect your business.

What is Microsoft’s New Commerce Experience (NCE)

Microsoft’s Cloud Solution Provider (CSP) program is continuously evolving, putting partners at the center of the SMB customer digital transformation to ensure customers and partners have an optimal experience. Starting January 2022, Microsoft will bring this purchase motion to seat-based offers like Microsoft 365, Dynamics 365, Power Platform and Windows 365. These offer types are being added to Microsoft’s new commerce platform, with new functionalities, capabilities, and policies that differ from the legacy CSP provisioning platform.

The New Commerce Experience provides partners in the CSP program with new sales capabilities and new tools to manage subscriptions more easily and promotes long-term customer commitment with multiple term options. Once it’s fully launched, it will enable faster, simpler transactions.

Benefits of the New Commerce Experience

Transition to the New Commerce Experience and ensure your future growth:

Better customer engagement with discounted pricing on annual subscriptions and more agile payment options.

Flexibility in term and seat-counts for customers who don’t want to commit on annual or multi-year level.

Operational efficiency with automated pricelist processing.

Greater customer commitment with enforced cancellation policy and better upgrade options.

Extra convenience for managing your services.

Optimized costs and more savings with new monthly-term offers of 20% price premium.

New pricing and add-on options to promote product adoption.

Crystal clear billing experience in alignment with Azure.

Microsoft NCE features

Credit Risk Handling

Limit the business risks by offering multiple billing scenarios. Add an optional surcharge when needed. Control your network’s spending with credit limit allowance. Quickly identify non-payment issues and automate subscription suspension.

Automated updates for product catalog & pricing

No more daily hustle! Automatically update your product catalog and pricing monthly with all products of Microsoft 365, Office 365, PowerPoint, and Windows 365, for all the countries you sell to. Define your commercial policies and publish your offerings on your Marketplace.

Dynamic pricing during purchase

Forget the effort of configuring buying prices and recreating pricing models. Benefit from dynamic pricing for multiple market countries, in multiple currencies and multiple customer qualifications! Automate the process along with your added margins.

Billing frequency automation

Concerned about customer commitment? Let your customers select their preferred payment plan. They can pay upfront or in monthly installments. And the best part? You can control which customers will be offered the monthly installments option.

Subscriptions health check

Easily detect any discrepancies in the subscription status and the number of licenses, compare with Microsoft Partner Center records and improve your performance. This feature runs automatically four times a day and notifies you about your subscriptions’ health status.

Subscription Upgrades

Automate the subscription management process and quickly upgrade the NCE subscriptions to higher SKUs, fully or partially, using the platform. You, as a CSP, can upgrade any NCE paid subscriptions or provide the autonomy to your resellers/customers to do it through your Marketplace.

Import Microsoft Customers & Subscriptions Tool

Automatically import new customers and subscriptions created in your Microsoft Partner Center to the platform and easily align data kept on both platforms. This feature is ideal for either new or existing CSPs as it helps you save valuable time.

Automated Promotional Pricing

Enjoy the benefits of our integration with Microsoft! The platform discovers the promotion available (depending on the customer eligibility and order options) for any purchase is placed through the platform, and automatically apply the promotional discount. The details of the promotion applied to each subscription are available to your Marketplace for resellers or customers to review.

Cancellation & Suspension Management

You as a CSP and your resellers or customers can view the cancellation window for every active subscription and cancel a subscription or a specific number of seats within 7 days. Suspension and re-activation are also supported by the platform to reduce the risk of financial exposure for the CSP.

Prerequisite Control for Addon Offerings

The platform runs a prerequisite control every time an addon is purchased to check whether the customer is eligible to buy this addon.

New Commerce Experience: Your questions answered

Jan. 26th | 5:00 pm EET joins forces with Microsoft and are ready to reveal the NCE truth. Join our upcoming webinar and feel free to include the questions that concern you upon your registration. Microsoft and will look through every question and get ready to answer them in this panel discussion. Benefit from the chance to feel the industry’s pulse and listen to questions by businesses like yours.
Microsoft New Commerce Experience 1
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